SVCL has adopted fair practices code by means of board resolution on 12th January 2010 in line with RBI guidelines.

SVCL CODE OF CONDUCT

1. We will provide microfinance services to any low-income client who is an Indian citizen, irrespective of race, caste, religion or language.
2. We will interact with our clients in an empathetic and respectful manner.
3. We shall maintain decency and decorum while visiting the client for collection of dues.
4. We shall scrupulously avoid any behavior that suggests any kind of threat or violence.
5. Except for the loan installments as mentioned in the loan card and applicable fees & charges for which receipts are provided, customers need not pay any extra amount in cash or kind to the staff or any other person.
6. Any type of asset will not be required to be kept as collateral against any loan in Joint Liability Group (JLG) model.
7. SVCL staff should acknowledge each and every financial transaction in presence of members through receipt or entry in the loan card.
8. Loan application forms will not be returned to the members as it is the property of the organization.

GRIEVANCE REDRESSAL